FAQ

We aim to provide our customers with the best after sales service, but at the same time we also require our valued customers their cooperation in order to make it happen.


What does each shipping option mean?

Shipping option

Delivery time – (work days)

Price

Local pickup at Gim Keong

Self-collection at Gim Keong Trading Co.

Address: Block 38 Defu Lane 10 #04-25

1 day

FREE

Flat rate: $4 (only in Singapore)

Mailed delivery with tracking link

3-5 days depending on postal service

Flat rate of $4 for orders less than $100

FREE shipping for orders $100 or more


Note

We will use the billing address as the shipping/delivery address if the shipping address is not indicated during checkout.

Delivery time

Delivery will be done during working hours.


Do you ship to countries outside Singapore?

Please contact us at general.gimkeong@gmail.com if you are buying from outside of Singapore.


Exchanges: defective items or size exchange

You can contact us at general.gimkeong@gmail.com regarding defective items or different size. Exchanges are available within 7 days of receipt of goods.

Items returned for exchange must be in mint, unused condition, with hang tags intact and in their original packaging. It has to be free from make-up and perfume stains. We reserve the right to reject exchange requests if the items are of unacceptable condition.

Items mailed back to us without prior confirmation will not be accepted.


Product information

Items displayed at our website are available while stocks last. Prices are quoted in Singapore dollars (SGD) and are valid and applicable to all countries. There will be a difference in colors you see on the website and actual product due to the nature of display technology and image capturing devices. We do our best to ensure that all information transmitted on the website are accurate at the time of publishing. Sometimes product received may be darker in reality due to strong studio lighting.


Gim Keong Trading Co reserves the right to amend any policy or terms and conditions at any time without prior notification.

In the event of any form of dispute, Gim Keong Trading Co has the right to the final decision.